Technical Support Representative
RELX
full-time
Posted on:
Location Type: Office
Location: Manila • 🇵🇭 Philippines
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage and answer customer requests for assistance by email or phone
- Assist customers with new accounts, user access, and product queries
- Record keeping of all transactions with customers
- Provide high levels of customer service via inbound calls and emails
Requirements
- Must accurately manage customer data in Sales Force
- Must undergo training and certification to fulfill daily responsibilities
- Ability to assist customers set up new accounts, user access, and passwords
Benefits
- We are committed to providing a fair and accessible hiring process
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer data managementrecord keeping
Soft skills
customer servicecommunicationproblem solving
Certifications
customer service certification