Senior Software Engineer II – IT Operations Management

RELX

Designing and delivering automation solutions for IT Operations Management. Collaborating with teams to improve operational effectiveness across hybrid infrastructure environments.

Posted 6/29/2026full-timeFlorida, New Jersey, Ohio, Pennsylvania • 🇺🇸 United StatesSenior💰 $95,300 - $158,800 per yearWebsite

Tech Stack

Tools & technologies

AWSAzureCloudMySQLOpenStackPythonServiceNowSQLTerraformVMware

About the role

Key responsibilities & impact

Design and deliver automation and integration solutions across ITOM platforms, fleet management tooling, and observability systems
Build and maintain APIs and data pipelines supporting IT operations visibility and reporting
Support and automate operations across physical datacenter infrastructure (hardware lifecycle, provisioning, asset tracking) and virtualized/cloud environments
Apply IT governance practices and fleet management discipline across managed endpoints and infrastructure
Collaborate with operations, infrastructure, and service management teams to identify gaps and translate them into engineered solutions
Apply AI tooling fluently and deliberately to accelerate delivery and improve solution quality
Mentor junior engineers on development methodology, automation patterns, and operational best practices
Participate in code reviews and uphold engineering standards across the team while keeping abreast of emerging developments in IT operations tooling and AI-augmented engineering

Requirements

What you’ll need

Experience with IT operations platforms (ServiceNow or equivalent) strongly preferred, including ServiceNow development such as Flow Designer, Business Rules, REST APIs, and CMDB
Experience with hybrid or multi-tier infrastructure environments (physical datacenter + cloud) strongly preferred
Proficiency in PowerShell and/or Python for automation and systems integration
Experience across hybrid infrastructure platforms: Azure, AWS, private cloud (VMware, Hyper-V, Proxmox, OpenStack), and physical datacenter operations (Dell hardware, rack/stack, lifecycle management)
Experience with endpoint management, agent-based data collection, fleet management tooling, and IT governance practices
Familiarity with infrastructure-as-code or cloud automation patterns (ARM, Terraform, PowerShell DSC, or equivalent) a plus
Strong understanding of data modeling and SQL (MySQL or equivalent), with proficiency in API design and consumption (REST/JSON)
Demonstrated ability to leverage AI-assisted development tools as part of standard engineering practice, with knowledge of observability and monitoring platforms a plus and strong oral and written communication skills to translate operational requirements into technical designs.

Benefits

Comp & perks

Annual incentive bonus
Country specific benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Automation SolutionsData PipelinesAPI DevelopmentSQL (MySQL)Infrastructure-as-CodeAI ToolingObservability SystemsFleet ManagementEndpoint ManagementData Modeling

Soft Skills

MentoringCollaborationCommunication