Academic Success Manager

RELX

Drive customer renewals and satisfaction in the LATAM region for a global information analytics company. Engage with faculty and students to ensure effective use of educational platforms.

Posted 6/26/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Drive renewals across the LATAM region
Ensure customer satisfaction and high NPS through faculty and student engagement
Drive customer outcomes through usage, adoption, and strong implementation
Be the trusted partner for our customers
Build engagement plans for key accounts
Review plans for alignment during the year
Develop creative initiatives to strengthen satisfaction and increase usage
Monitor adoption metrics and proactively track usage
Monitor the renewals pipeline and targets
Identify risks early and develop plans to strengthen satisfaction and usage
Identify upsell and cross-sell opportunities

Requirements

What you’ll need

Demonstrated ability to work with a high level of autonomy and ownership
Strong results-oriented mindset with a high sense of accountability
Proven experience in customer relationship management
Strategic and analytical thinking skills
Collaborative and innovative profile
Fluency in both English and Spanish is required

Benefits

Comp & perks

country specific benefits

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer relationship managementresults-oriented mindsetaccountabilitystrategic thinkinganalytical thinkingcollaborativeinnovativeautonomyownership