Technical Support Coordinator

RELX

Tech Customer Support Coordinator providing technical support to users at LexisNexis Risk Solutions. Resolving inquiries and delivering exceptional customer service across multiple platforms.

Posted 6/23/2026full-timeAlpharetta • 🇺🇸 United StatesJunior💰 $40,400 - $67,400 per yearWebsite

Tech Stack

Tools & technologies

DNS

About the role

Key responsibilities & impact

Provide high‑quality technical and customer support to internal and external customers via phone, email, and chat
Troubleshoot technical issues, research solutions, and resolve customer inquiries with the customer’s best interest in mind
Accurately document all customer interactions, research, and resolutions within CRM systems
Acquire and maintain in‑depth product knowledge to effectively demonstrate and support proprietary products and services
Assist customers with product installation, user interface functionality, and site navigation
Provide login, search, usability, and technical support across multiple platforms
Perform basic browser troubleshooting and technical diagnostics
Train and support users while responding to inquiries and escalations
Utilize internal systems including CRM, billing tools, administrative platforms, websites, and production systems
Escalate complex issues to second‑level support teams as needed
Participate in a 24/7 on‑call rotation, including weekend coverage

Requirements

What you’ll need

1 year of customer service experience in a technical contact center environment (2 years preferred)
Strong customer focus with the ability to engage professionally and effectively
Excellent problem-solving and basic technical skills
Outstanding written and verbal communication skills
Ability to multitask and manage phone, email, and chat interactions simultaneously
Professional attitude with a positive, team-oriented mindset
Ability to work independently on assigned tasks and projects
Preferred: 2- or 4-year college degree
Second language proficiency (Spanish preferred)
Familiarity with tools such as Excel, Word, Outlook, PowerPoint, Access, Visio, WebEx, MS Teams, JIRA, Salesforce, Confluence, MyCRM, and RNW
Basic knowledge of database strategy and networking concepts (e.g., DNS, file shares, user privileges)

Benefits

Comp & perks

country specific benefits

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supporttroubleshootingproblem-solvingbasic technical skillsproduct installationuser interface functionalitytechnical diagnosticsdatabase strategynetworking conceptscustomer service experience

Soft Skills

customer focusprofessional communicationmultitaskingpositive attitudeteam-oriented mindsetindependent workengagementwritten communicationverbal communicationability to manage inquiries

Certifications

2-year college degree4-year college degree