ServiceNow Software Engineering Tech Lead

RELX

Hands-on ServiceNow Software Engineering Tech Lead designing scalable solutions for ITSM and ITAM at LexisNexis Risk Solutions. Technical lead with development responsibilities and team mentorship.

Posted 5/17/2026full-timeAlpharetta • 🇺🇸 United StatesSenior💰 $115,400 - $192,300 per yearWebsite

Tech Stack

Tools & technologies

ITSMJavaScriptServiceNow

About the role

Key responsibilities & impact

Act as the technical lead and primary escalation point for ServiceNow developers.
Provide hands-on guidance in development, including: Business Rules, Script Includes, Client Scripts, Flow Designer, UI Actions, Service Portal components, Scoped Applications, APIs.
Lead code reviews, enforce development standards, and ensure best practices are followed.
Mentor and coach developers, supporting their technical growth and capability development.
Manage technical delivery across sprints, ensuring alignment with priorities and capacity.
Design and develop solutions within ServiceNow across ITAM, ITSM, SPM, FedRAMP, NowAssist/AI.
Develop scoped and global applications aligned to enterprise standards.
Lead development of ITAM solutions across HAM Pro and SAM Pro, including lifecycle and compliance workflows.
Troubleshoot complex platform issues and support high-quality solution delivery.
Work closely with ServiceNow Architecture to design scalable and compliant solutions.
Contribute to and align with Architecture Decision Records (ADRs).

Requirements

What you’ll need

Proven experience with the ServiceNow platform, including a strong understanding of its functionalities and best practices.
Demonstrated hands-on experience in ServiceNow development, such as building, customizing, and deploying solutions.
Proven experience leading or mentoring ServiceNow developers.
Demonstrated expertise in: JavaScript and Glide API
Business Rules and Script Includes
Flow Designer automation
ServiceNow integrations (REST, IntegrationHub)
Proven development experience in ITAM and ITSM modules.
Experience designing and maintaining CMDB data models and reconciliation rules.
Strong understanding of CSDM.
Experience building custom applications (scoped/global).
Experience supporting enterprise-scale ServiceNow environments.

Benefits

Comp & perks

Medical Inpatient and Outpatient Insurance: Coverage for your healthcare needs.
Life Assurance Policies: Providing financial security for your loved ones.
Modern Family Benefits: Support for maternity, paternity, and adoption needs.
Long Service Award: Recognition for your dedication and loyalty.
Celebratory Allowance/Gifts: Marking special occasions to celebrate with you.
Flexible Benefits Plan : Offering you wider choice of services and products
Employee Assistance Program : Access support for personal and work-related challenges.
Flexible Working Arrangements: Balance work and personal life effectively.
Access to Learning and Development Resources: Empowering your professional growth.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNowJavaScriptGlide APIBusiness RulesScript IncludesFlow DesignerRESTIntegrationHubITAMITSM

Soft Skills

technical leadershipmentoringcoachingguidancetroubleshootingcommunicationcollaborationproblem-solvingdelivery managementbest practices enforcement