Academic Account Manager – Academic & Government

Academic Account Manager driving sales and partnerships in Research Intelligence business for U.S. Government customers.

Posted 5/8/2026full-timePhiladelphia • New York, Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $65,600 - $109,200 per yearWebsite

Key responsibilities & impact

Drive the expansion of our Research Intelligence business by securing new sales and growing our existing customer base through renewals and strategic upsell/cross-sell initiatives.
Build strong, long-term partnerships with your accounts.
Establish and nurture customer relationships while maximizing value delivery, ensuring high customer satisfaction and retention.
Engage key stakeholders to measure and improve client satisfaction, provide high-quality support and value-added services, and identify opportunities to expand adoption of Elsevier’s Solutions portfolio.

What you’ll need

Experience selling into the U.S. Federal Government
3–5 years of direct sales experience, with a focus on consultative, complex solution selling
Proven ability to operate at operational, tactical, and strategic levels, with a track record of account growth
Have exceptional renewal strategy and negotiation capability, especially in complex ScienceDirect situations.
Proven territory ownership, account planning discipline, and readiness to transition quickly into a live book of business.
Display credibility and executive presence with senior customer stakeholders, including the ability to lead conversations beyond the core library contact.
Understanding of the relevant commercial model and product set (ScienceDirect, journals, e-books, open access, and LeapSpace), or a demonstrated ability to ramp quickly.

Comp & perks

Health benefits: medical, dental, and vision coverage
Retirement benefits: 401(k) with match and Employee Share Purchase Plan
Wellbeing: wellness platform, Headspace subscription, and Employee Assistance Programs
Insurance: short- and long-term disability, life, accidental death, critical illness, and hospital indemnity
Family benefits: parental leave, adoption, and surrogacy support
Savings accounts: HSA, FSA, dependent care, and commuter benefits
Paid time off, plus volunteer and Employee Resource Group participation days

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

direct salesconsultative sellingcomplex solution sellingrenewal strategynegotiationaccount planningterritory ownership

Soft Skills

customer relationship managementstakeholder engagementcustomer satisfactionvalue deliveryexecutive presencecredibility