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About the role
Key responsibilities & impact- Lead assigned customer implementations and internal initiatives with a high degree of complexity
- Serve as the central point of coordination across internal teams and agency partners
- Own project planning and execution—defining scope and success criteria, managing schedules and risks
- Facilitate working sessions and ensure contractual provisions are executed accurately and on time
- Support strategic Public Safety initiatives by driving alignment and maintaining delivery momentum across multiple organizations
- Determine and define project scope, objectives, and timeline
- Predict internal and customer resources needed to reach objectives and manage resources effectively
- Gain customer engagement through the development and management of a detailed project schedule
- Provide project updates to stakeholders about strategy, adjustments, and progress
- Monitor progress, make adjustments, and measure project performance to identify areas for improvement
- Provide on-going programmatic support to identify and track the status of action items and project deliverables
- Track and maintain documented status of project deliverables and milestones
- Develop and maintain positive customer relationships through engagement
- Deliver presentations of project status effectively throughout the project life cycle
- Prepare for, facilitate, and follow-up as needed for all Service Delivery/PMO meetings
- Utilize industry best practices, techniques, and standards throughout the entire project execution
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor’s degree required, or 7–10 years of equivalent experience
- 5–8 years of project management (or closely related) experience
- Strong delivery fundamentals: accurate planning, milestone execution, effective resource management, clear status reporting, risk management, and project documentation; ability to manage multiple priorities simultaneously
- Strong meeting facilitation skills, including capturing minutes, documenting action items/commitments, and driving follow-through
- Solid technical proficiency, including Microsoft Office; experience with Smartsheet, JIRA, Confluence, or similar project management tools
- Strong familiarity with project management methodologies and best practices
- Experience delivering projects end-to-end across the full lifecycle
- Excellent analytical and problem-solving skills
- Proven ability to solve problems creatively and navigate ambiguity
- Proven ability to deliver projects within defined scope, budget, and timeline
- Strong interpersonal skills (tact, diplomacy, influence, and motivation) with the ability to work effectively across diverse teams
- Ability to lead cross-functional project teams and coordinate work across multiple contributors
- Working knowledge of contract language and the ability to translate contractual requirements into delivery plans
- Excellent written and verbal communication skills
Benefits
Comp & perks- Comprehensive, multi-carrier program for medical, dental and vision benefits
- 401(k) with match
- Employee Share Purchase Plan
- Wellness platform with incentives
- Headspace app subscription
- Employee Assistance and Time-off Programs
- Short-and-Long Term Disability
- Life and Accidental Death Insurance
- Critical Illness and Hospital Indemnity
- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
- Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
- Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementresource managementrisk managementmilestone executionstatus reportingproject documentationanalytical skillsproblem-solving skillscontract language knowledgeproject lifecycle management
Soft Skills
meeting facilitationinterpersonal skillscommunication skillsleadershipinfluencemotivationtactdiplomacycreativityability to navigate ambiguity
Certifications
Bachelor's degree7-10 years equivalent experience