Senior Director of UX Operations – Accessibility

RELX

Senior Director of UX Operations leading UX strategy and accessibility initiatives for a global information provider. Driving organizational change and enhancing user experiences through strategic governance.

Posted 4/11/2026full-timeRaleigh • North Carolina, Pennsylvania • 🇺🇸 United StatesSenior💰 $118,300 - $219,800 per yearWebsite

About the role

Key responsibilities & impact

Define and implement a global UX Operations strategy across business units and product lines
Establish standardised UX processes for research intake, design workflows, tooling, and governance
Drive adoption and governance of enterprise design systems and cross platform consistency
Lead UX resource planning, vendor management, and budget oversight
Develop UX metrics, dashboards, and KPIs aligned to product and business outcomes
Champion UX operational maturity across distributed, global UX teams
Own the enterprise accessibility strategy aligned with global standards (WCAG, ADA, EN 301 549)
Lead accessibility audits, remediation initiatives, and ongoing compliance monitoring
Build scalable UX research operations including participant management, tools, and insights repositories
Act as an executive advocate for user centered, inclusive, and ethical design across the organization

Requirements

What you’ll need

12+ years’ experience in UX, Design Operations, or Digital Experience leadership
5+ years’ experience leading global, multidisciplinary UX teams
Proven experience building and scaling UX Operations functions
Deep expertise in accessibility standards and regulatory requirements
Experience working within enterprise SaaS, digital publishing, health tech, or data driven environments
Strong understanding of design systems and scalable UX governance models
Demonstrated ability to align UX metrics with business and product impact
Executive level communication skills with the ability to influence senior stakeholders
Strong knowledge of UX research methodologies and experimentation frameworks
Experience driving organizational change in complex, matrixed global organizations

Benefits

Comp & perks

country specific benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

UX OperationsUX research methodologiesdesign workflowsenterprise design systemsaccessibility auditscompliance monitoringUX metricsdashboardsKPI developmentscalable UX governance

Soft Skills

executive communicationinfluencing stakeholdersleadershiporganizational change managementcollaborationstrategic planningadvocacy for user-centered designteam managementbudget oversightvendor management