RELX

Senior Director of UX Operations – Accessibility

RELX

full-time

Posted on:

Location Type: Office

Location: London • California • North Carolina • United States

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Salary

💰 $118,300 - $219,800 per year

Job Level

Senior

About the role

  • Define and implement a global UX Operations strategy across business units and product lines
  • Establish standardised UX processes for research intake, design workflows, tooling, and governance
  • Drive adoption and governance of enterprise design systems and cross platform consistency
  • Lead UX resource planning, vendor management, and budget oversight
  • Develop UX metrics, dashboards, and KPIs aligned to product and business outcomes
  • Champion UX operational maturity across distributed, global UX teams
  • Own the enterprise accessibility strategy aligned with global standards (WCAG, ADA, EN 301 549)
  • Lead accessibility audits, remediation initiatives, and ongoing compliance monitoring
  • Build scalable UX research operations including participant management, tools, and insights repositories
  • Act as an executive advocate for user centered, inclusive, and ethical design across the organization

Requirements

  • 12+ years’ experience in UX, Design Operations, or Digital Experience leadership
  • 5+ years’ experience leading global, multidisciplinary UX teams
  • Proven experience building and scaling UX Operations functions
  • Deep expertise in accessibility standards and regulatory requirements
  • Experience working within enterprise SaaS, digital publishing, health tech, or data driven environments
  • Strong understanding of design systems and scalable UX governance models
  • Demonstrated ability to align UX metrics with business and product impact
  • Executive level communication skills with the ability to influence senior stakeholders
  • Strong knowledge of UX research methodologies and experimentation frameworks
  • Experience driving organizational change in complex, matrixed global organizations
Benefits
  • Country specific benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
UX OperationsUX research methodologiesdesign workflowsenterprise design systemsaccessibility auditscompliance monitoringUX metricsKPI developmentscalable UX governancedigital experience leadership
Soft Skills
executive communicationinfluencing stakeholdersorganizational change managementteam leadershipcollaborationstrategic planningadvocacy for user-centered designethical designvendor managementbudget oversight