Senior Director, UX Research
RELX
full-time
Posted on:
Location Type: Office
Location: Raleigh • North Carolina • Pennsylvania • United States
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Salary
💰 $118,300 - $219,800 per year
Job Level
About the role
- Define and own the overall UX Research strategy, aligned to company and product objectives.
- Lead and govern UX research across the organization, ensuring high standards of quality and impact.
- Partner with Product, Design, and Visual leadership to influence product strategy and roadmap decisions.
- Champion user and customer needs at senior leadership level and across the wider organisation.
- Oversee the delivery of complex, high‑impact research programmes addressing strategic business challenges.
- Use data, insights, and testing outcomes to inform decisions, priorities, and future strategy.
- Build, develop, and deploy research teams with complementary skills to maximize effectiveness and learning.
- Establish and track research KPIs, identifying gaps and introducing new methods or tools where needed.
- Represent UX Research internally and externally, including at industry events and leadership forums.
- Commission and manage external research partners and agencies as required.
Requirements
- Extensive experience leading UX Research at scale within complex, product‑led organizations.
- Deep expertise in qualitative and quantitative research methodologies and their practical application.
- Proven ability to influence senior stakeholders and translate insights into business and product impact.
- Strong strategic thinking skills, with experience tackling complex and ambiguous problem spaces.
- Demonstrated people leadership experience, including coaching, mentoring, and capability building.
- Experience collaborating closely with Product, UX Design, and Engineering teams.
- Strong data literacy, with experience defining metrics and using evidence to guide decision‑making.
- Familiarity with modern UX research tools and platforms (e.g. Qualtrics, UserTesting, Lookback).
- Ability to communicate clearly and persuasively with diverse audiences, from practitioners to executives.
- Track record of fostering a culture of learning, innovation, and continuous improvement.
Benefits
- country specific benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
UX Research strategyqualitative research methodologiesquantitative research methodologiesdata analysisresearch KPIscoachingmentoringcapability buildinginfluencing stakeholdersstrategic thinking
Soft Skills
communicationleadershipcollaborationproblem-solvingpersuasioninnovationcontinuous improvementlearning cultureeffectivenessdecision-making