Define and drive customer education programs that support strategic accounts and go-to-market initiatives across business units
Develop and implement strategic plans for our top-tier customer programs aligned with business priorities and organizational objectives
Coordinate training programs with key go-to-market goals so that customers are well equipped to benefit from new product features and solutions
Lead end-to-end program management for global customer education initiatives, from intake and planning through delivery and evaluation
Manage a portfolio of 10-15 complex projects simultaneously, spanning multiple vertical markets
Partner with product, customer success, sales, marketing, instructional design/content development, and regional teams to ensure program alignment, execution, and impact
Manage timelines, dependencies, risks, and stakeholder expectations across multiple concurrent projects
Lead and manage cross- functional teams to ensure the successful and timely delivery of program outcomes aligned with business needs
Monitor program performance and participant feedback to identify areas of improvement and make data-driven decisions to enhance customer experience
Align education initiatives with business priorities, customer lifecycle needs and revenue goals
Foster a culture of accountability, collaboration, and innovation within the project teams
Remain current with industry trends, emerging technologies, and best practices in program management

Requirements

5+ years of experience in program management, customer education, enablement or related roles
Bachelor’s degree in technology or business, or 6 years of related work experience
Customer-focused mindset with the ability to align programs to business and customer outcomes
Proven ability to lead complex cross-functional programs across multiple teams or business units
Experience working with strategic or enterprise-level customers
Demonstrated ability to manage multiple initiatives simultaneously balancing priorities and deadlines
Experience supporting go-to-market strategies
Strong leadership, communication, and interpersonal skills; able to influence and align cross-functional stakeholders
Excellent organizational and problem-solving skills; proficient in project management tools and software
Ability to identify and scope process improvement opportunities through financial, statistical, and logic-based analysis
Ability to work independently; a self-starter who can define and manage their specific day-to-day work efforts
PMP certification or Six Sigma Green/Black Belt preferred

Benefits

Country specific benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

program managementcustomer educationenablementproject managementprocess improvementdata-driven decision makinggo-to-market strategiesfinancial analysisstatistical analysislogic-based analysis

Soft Skills

leadershipcommunicationinterpersonal skillsorganizational skillsproblem-solvingcustomer-focused mindsetability to influencecollaborationaccountabilityself-starter

Certifications

PMP certificationSix Sigma Green BeltSix Sigma Black Belt