Customer Service Representative
RELX
full-time
Posted on:
Location Type: Hybrid
Location: United States
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About the role
- Responding to customer inquiries promptly and efficiently
- Processing customer orders, bills, accounts, and applications
- Troubleshooting and resolving customer complaints
- Maintaining consistent service and quality standards
- Collaborating effectively with team members
- Improving processes and knowledge to enhance customer experience
Requirements
- Have some experience in a customer service or administrative role
- Have excellent written and verbal communication skills
- Be able to remain calm and professional in stressful situations
- Have a positive attitude and a passion for helping customers.
- Have excellent problem-solving skills to efficiently resolve customer issues
- Be able to work well in a team environment, but also independently
Benefits
- We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
communication skillsproblem-solving skillsteamworkindependencecalmness under pressurepositive attitudecustomer service orientation