Customer Service Representative

RELX

Customer Contact Center Assistant at LexisNexis handling inbound and outbound customer support. Focused on processing orders and resolving customer inquiries efficiently.

Posted 4/2/2026full-time🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Responding to customer inquiries promptly and efficiently
Processing customer orders, bills, accounts, and applications
Troubleshooting and resolving customer complaints
Maintaining consistent service and quality standards
Collaborating effectively with team members
Improving processes and knowledge to enhance customer experience

Requirements

What you’ll need

Have some experience in a customer service or administrative role
Have excellent written and verbal communication skills
Be able to remain calm and professional in stressful situations
Have a positive attitude and a passion for helping customers.
Have excellent problem-solving skills to efficiently resolve customer issues
Be able to work well in a team environment, but also independently

Benefits

Comp & perks

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ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

communication skillsproblem-solving skillsteamworkindependencecalmness under pressurepositive attitudecustomer service orientation