RELX

Help Desk Tech

RELX

full-time

Posted on:

Location Type: Hybrid

Location: Horsham • Pennsylvania • United States

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Salary

💰 $48,900 - $81,500 per year

About the role

  • Configuring and setting-up workstations and laptops for our on-site customers
  • Answering internal and external customer inquiries for hardware and software issues and resolving problems swiftly
  • Managing the monitoring, support and troubleshooting for our infrastructure and operating issues involving failures, degradation and event-correlation
  • Initiating corrective actions to resolve connectivity and minimize downtime ensuring availability of our IT environment to customers
  • Developing detailed technical documentation and standard operating procedures to provide process and procedure information and best-practice
  • Collaborating with cross-functional technical teams and vendors to provide prompt problem escalation and resolution and reduce down-time

Requirements

  • Have experience of backup procedures
  • Have experience with Office365
  • Have a good understanding and experience of software monitoring tools
  • Have excellent interpersonal skills and the ability to build effective working relationships with teams across our organization
  • Have great organizational skills when dealing with multiple priorities and issues
  • Have excellent troubleshooting skills and be able to resolve IT infrastructure and operational issues
  • Have good verbal and written communications skills and able to produce technical documentation and Standard Operating Procedures
  • Have experience of performing hardware and software installations, configuring desktops and laptops, and troubleshooting issues
Benefits
  • Health care plans and benefits
  • Modern Family Benefits, including maternity, paternity, adoption and surrogacy
  • Life assurance and accident policies
  • Comprehensive pension and retirement plans
  • Access to learning and development resources
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
backup proceduresOffice365software monitoring toolstroubleshootinghardware installationssoftware installationsconfiguring desktopsconfiguring laptopstechnical documentationstandard operating procedures
Soft Skills
interpersonal skillsorganizational skillstroubleshooting skillsverbal communicationwritten communicationcollaborationproblem escalationrelationship buildingmulti-taskingprocess improvement