RELX

Customer Success DMS Manager

RELX

full-time

Posted on:

Location Type: Office

Location: Colorado • Florida • United States

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Salary

💰 $115,400 - $192,300 per year

About the role

  • Lead, coach, and develop a team of four Customer Success Consultants focused on trials, onboarding, and adoption of drafting and DMS-integrated solutions.
  • Establish a structured operating model that defines success milestones, engagement cadences, and adoption benchmarks.
  • Analyze product usage data in partnership with Data Science and internal analytics teams to identify adoption trends, expansion opportunities, and risk signals across the customer base.
  • Collaborate closely with Sales, Marketing, Product, and Development to prioritize enhancements based on structured customer feedback.
  • Serve as a structured feedback channel to Product Management and Development teams.

Requirements

  • 5+ years in Customer Success, legal technology consulting, or client enablement within a SaaS or legal-tech environment
  • 2+ years of people leadership experience
  • Demonstrated experience using product usage data and analytics to drive adoption strategy
  • Experience working cross-functionally with Sales, Marketing, Product, and analytics teams
  • Strong executive communication skills with the ability to influence senior stakeholders in law firms
  • Experience designing onboarding frameworks or scalable enablement programs
  • Ability to synthesize complex signals and identify broader portfolio trends.
Benefits
  • Health insurance
  • Annual incentive bonus
  • Country specific benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisadoption strategyonboarding frameworksenablement programs
Soft Skills
leadershipcoachingcommunicationinfluencingcollaborationsynthesis