Customer Engagement Specialist
RELX
full-time
Posted on:
Location Type: Hybrid
Location: Sydney • Australia
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About the role
- Engage directly with customers, building strong relationships
- Drive adoption of LexisNexis Practical Guidance and support retention and growth across strategic accounts
- Work closely with client senior decision makers, knowledge managers, and practice teams
- Collaborate with internal sales, product, and content teams to deliver insights
- Shape product value propositions and influence future solutions
Requirements
- Tertiary qualified (legal and/or communications qualification preferred)
- Prior experience in a customer-facing role preferably within legal software or subscription-based content products
- Exceptional communication and stakeholder engagement skills
- Strong commercial acumen with a customer-first mindset
- Confidence delivering presentations, demonstrations and training sessions
- Understanding of legal practitioner workflows and challenges
- Experience working in a law firm, in-house legal, or legal knowledge team desirable
- High level of emotional intelligence, resilience, and problem-solving skills
- Collaborative and proactive approach with excellent time management.
Benefits
- Life insurance and income protection
- Employee Assistance Program
- Referral Bonus
- Flexible working arrangements
- Access to learning and development resources
- Annual flu vaccinations
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
communication skillsstakeholder engagementcommercial acumencustomer-first mindsetpresentation skillsdemonstration skillstraining skillsemotional intelligenceresilienceproblem-solving skills
Certifications
tertiary qualificationlegal qualificationcommunications qualification