RELX

Client Success Manager

RELX

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $71,600 - $119,400 per year

Job Level

Junior

About the role

  • Developing and executing Client Engagement Plans, including early-year planning meetings with partnered sales representatives to identify top accounts, key needs, and engagement strategies
  • Planning and delivering Quarterly Business Reviews (QBRs), account reviews, and customized reporting aligned to customer goals and sales strategies
  • Monitoring account health, transaction volumes, and product usage to ensure optimal performance and identify opportunities for improvement
  • Expanding customer use cases by identifying new applications of products that deliver additional business value
  • Providing product expertise by answering customer and sales partner questions related to features, functionality, and performance insights
  • Delivering regular and ad-hoc reporting, including investigations related to customer incidents or performance concerns
  • Educating customers on product capabilities, enhancements, and new releases to drive adoption and satisfaction
  • Executing post-implementation updates, including workflow or configuration changes requested by customers
  • Providing second-level support following incidents, investigating root causes, coordinating resolution, and clearly communicating outcomes to customers
  • Supporting and maintaining expertise across a portfolio of products including Instant ID, Instant Verify, FraudPoint, FlexID, TrueID, RDP, RMS, and related identity and fraud solutions

Requirements

  • Proven experience in client success, account management, customer support, or a related role
  • Strong ability to analyze account performance, interpret data, and translate insights into actionable recommendations
  • Excellent verbal and written communication skills, with the ability to explain complex concepts clearly to both technical and non-technical audiences
  • Demonstrated ability to manage multiple accounts and priorities in a fast-paced, customer-focused environment
  • Experience collaborating cross-functionally with sales, product, and support teams
  • Strong problem-solving skills with a customer-first mindset and attention to detail
  • Familiarity with fraud, identity, or risk management products preferred; ability to quickly learn complex product suites required
Benefits
  • Comprehensive, multi-carrier program for medical, dental, and vision coverage
  • 401(k) with company match and Employee Share Purchase Plan
  • Wellness platform with incentives, Headspace app subscription, Employee Assistance Program, and generous time-off policies
  • Short- and long-term disability, life and accidental death insurance, critical illness, and hospital indemnity coverage
  • Paid parental leave, family care leave, adoption and surrogacy benefits
  • Health Savings, Health Care, Dependent Care, and Commuter Spending Accounts
  • Paid time to participate in Employee Resource Groups and volunteer with charities of your choice
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisreportingproduct expertisecustomer supportaccount managementperformance monitoringworkflow configurationincident investigationroot cause analysiscustomer education
Soft Skills
communication skillsproblem-solvingattention to detailcustomer-focused mindsetcollaborationtime managementadaptabilityanalytical thinkingprioritizationinterpersonal skills