RELX

Client Success Manager

RELX

full-time

Posted on:

Location Type: Office

Location: Sydney • Australia

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Job Level

SeniorLead

About the role

  • Develop and manage client portfolios to ensure satisfaction and retention.
  • Drive business growth and profitability by maximising customer value.
  • Analyse customer data to improve customer experience and engagement.
  • Conduct product demonstrations and training sessions.
  • Enhance onboarding processes to streamline customer adoption.
  • Act as a liaison between clients and internal teams to resolve issues effectively.
  • Manage and proactively address customer feedback and requests.
  • Minimise customer churn by implementing proactive success strategies.

Requirements

  • Bachelor’s or Master’s degree in Business, Marketing, Computer Science, or related field, and/or equivalent industry experience.
  • Minimum of 7 years industry experience.
  • Proven experience in customer-facing roles within software or technology sectors, preferably in the APAC region.
  • Excellent communication skills, both written and verbal, with strong presentation abilities.
  • Ability to manage multiple tasks and priorities in a fast-paced environment.
  • High computer literacy and ability to learn new software efficiently.
  • Experience in document creation and customer success processes.
  • Strong problem-solving skills and proactive approach to customer challenges.
  • Experience in data analysis and performance analytics.
Benefits
  • Health insurance
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisperformance analyticscustomer success processesdocument creation
Soft Skills
communication skillspresentation abilitiesproblem-solving skillsproactive approachability to manage multiple tasksorganizational skills
Certifications
Bachelor’s degreeMaster’s degree