Customer Due Diligence Analyst
RELX
full-time
Posted on:
Location Type: Office
Location: Manila • Philippines
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Job Level
Tech Stack
About the role
- Processing of applications submitted by the Sales or Fulfilment/On-Boarding Teams in ECT.
- Conduct credentialing of applications and/or change requests following established credentialing procedures.
- Analyze organizational credentials, including but not limited to: Initial review of application to verify all required sections are completed; and Ensure appropriate documents for requested access are attached and are accurate / current (ie: business licenses, articles of incorporation, leasing and utility documents, client licenses etc.).
- Contacting customers via the phone or email depending on the business requirement/s.
- Attaching necessary research and documentations to justify the direction of the applications based on the approved third-party tools.
- Providing appropriate documentation/notation in the ECT per regulatory/credentialing compliance.
Requirements
- Bachelor's degree holder or completed at least 2 years level in college (no back subjects/incomplete units)
- With experience in a BPO/ shared services environment handling both back-office and voice calls support
- 1-2 years general business experience preferred
- Experience with customers, and account set-up preferred
- Basic computer skills (MS Office/Outlook)
- Possess sense of urgency while being able to focus and pay attention to detail
- Strong Research skills using 3rd party tools preferred
- Ability to prioritize and learn quickly in a production based environment
- Investigative oriented; strong focus and attention to detail
- Good organizational skills
- Strong decision-making ability and is able to work independently
- Has good team spirit and is able to accommodate ad-hoc activities arranged by the Business Unit and REPH.
- Has the ability to pick up new information quickly and adapt to business needs as the team would be required to be assigned to multiple start-up projects.
- Has the confidence to converse in BU partners and Business Customers outside the Philippines.
- Conversational English Required.
- Must be willing to work in Night Shift or Switching Shifts as needed.
Benefits
- Country specific benefits for well-being and happiness
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
credentialing proceduresbusiness licensesarticles of incorporationleasing documentsutility documentsclient licensesMS OfficeOutlookresearch skillsaccount set-up
Soft skills
attention to detailsense of urgencyorganizational skillsdecision-makingindependent workteam spiritadaptabilityinvestigative orientationability to prioritizecommunication
Certifications
Bachelor's degreecompleted at least 2 years level in college