Customer Success Manager, Nursing Health Education
RELX
full-time
Posted on:
Location Type: Remote
Location: Alabama • Kentucky • United States
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Salary
💰 $53,900 - $89,800 per year
About the role
- Provide faculty with onboarding, in-depth training, and consultation on best practices to achieve product optimization
- Guide faculty through varying customer journeys
- Provide proactive outreach and support
- Respond effectively to inbound customer inquiries and concerns
- Monitor produce usage to identify intervention opportunities
- Identify churn risks and upsell opportunities for sales team
- Serve as a product expert by staying up to date on product offerings
- Document faculty interactions and market feedback
Requirements
- Have prior experience in education, training, sales, support, communications field, or digital media/communications
- Have experience solving complex problems, demonstrating attention to detail, and researching technical issues
- Possess excellent organizational skills and a high attention to detail
- Demonstrate strong verbal, written and presentation skills
- Demonstrate proficiency with Microsoft Office (Word, Outlook, Excel, PowerPoint required)
Benefits
- Country specific benefits related to well-being and happiness
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product optimizationcustomer journey mappingproblem solvingtechnical issue researchdocumentation
Soft skills
organizational skillsattention to detailverbal communicationwritten communicationpresentation skills