Workforce Analyst III
RELX
full-time
Posted on:
Location Type: Hybrid
Location: Manila • Philippines
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About the role
- Assist in developing and maintaining forecast and capacity planning models to support EdOps operations.
- Provide assistance to continuously refine short-term and long-term forecasting models that accurately predict workload volumes across various EdOps workstreams.
- Collaborate with stakeholders to incorporate upcoming initiatives, policy changes, and external factors into forecast assumptions.
- Ensure models are scalable, well-documented, and adaptable to evolving business needs, including scenario planning and sensitivity analysis.
- Create and manage schedules aligned with business needs and service targets.
- Prepare and deliver regular and ad hoc reports for leadership and operational teams.
- Collaborate with cross-functional teams to support workforce planning initiatives and continuous improvement efforts.
Requirements
- Bachelor’s degree or equivalent professional experience.
- Minimum of 5 years’ progressive experience in workforce management, ideally within BPO or Shared Services environments.
- Advanced proficiency in Microsoft Excel, including data modeling and automation techniques.
- Strong analytical, quantitative, and critical thinking skills with the ability to translate data into actionable insights.
- Familiarity with industry metrics, benchmarks, and operational best practices.
- Excellent communication and presentation skills; able to build trust-based relationships across all levels.
- Highly organized, detail-oriented, and capable of managing multiple priorities under tight deadlines.
- Flexible and adaptable to shifting business needs, including rotating schedules and hybrid/onsite work arrangements.
Benefits
- We know your well-being and happiness are key to a long and successful career.
- We are delighted to offer country specific benefits.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
forecasting modelscapacity planningdata modelingautomation techniquesscenario planningsensitivity analysisworkforce managementBPOShared Servicesanalytical skills
Soft Skills
analytical thinkingquantitative skillscritical thinkingcommunication skillspresentation skillsrelationship buildingorganizational skillsdetail-orientedtime managementadaptability
Certifications
Bachelor's degree