Workforce Analyst III
RELX
full-time
Posted on:
Location Type: Hybrid
Location: Manila • 🇵🇭 Philippines
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Assist in developing and maintaining forecast and capacity planning models to support EdOps operations.
- Provide assistance to continuously refine short-term and long-term forecasting models that accurately predict workload volumes across various EdOps workstreams.
- Collaborate with stakeholders to incorporate upcoming initiatives, policy changes, and external factors into forecast assumptions.
- Ensure models are scalable, well-documented, and adaptable to evolving business needs, including scenario planning and sensitivity analysis.
- Create and manage schedules aligned with business needs and service targets.
- Prepare and deliver regular and ad hoc reports for leadership and operational teams.
- Collaborate with cross-functional teams to support workforce planning initiatives and continuous improvement efforts.
Requirements
- Bachelor’s degree or equivalent professional experience.
- Minimum of 5 years’ progressive experience in workforce management, ideally within BPO or Shared Services environments.
- Advanced proficiency in Microsoft Excel, including data modeling and automation techniques.
- Strong analytical, quantitative, and critical thinking skills with the ability to translate data into actionable insights.
- Familiarity with industry metrics, benchmarks, and operational best practices.
- Excellent communication and presentation skills; able to build trust-based relationships across all levels.
- Highly organized, detail-oriented, and capable of managing multiple priorities under tight deadlines.
- Flexible and adaptable to shifting business needs, including rotating schedules and hybrid/onsite work arrangements.
Benefits
- We know your well-being and happiness are key to a long and successful career.
- We are delighted to offer country specific benefits.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
forecasting modelscapacity planningdata modelingautomation techniquesscenario planningsensitivity analysisworkforce managementBPOShared Servicesanalytical skills
Soft skills
analytical thinkingquantitative skillscritical thinkingcommunication skillspresentation skillsrelationship buildingorganizational skillsdetail-orientedtime managementadaptability
Certifications
Bachelor's degree