RELX

Account Manager

RELX

full-time

Posted on:

Location Type: Office

Location: San Francisco • California, Montana, Nevada, New Mexico, Washington • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Salary

💰 $102,800 - $171,300 per year

Job Level

JuniorMid-Level

Tech Stack

SFDC

About the role

  • Drive renewal retention and contribute to portfolio growth and expansion.
  • Serve as the primary point of contact for renewals and contracting for B2B academic partners in North America, providing exceptional customer support and value-added services.
  • Manage tax status, invoicing, internal crediting processes, cancellations, CRM/Salesforce processing, and retention activities for designated accounts.
  • Proactively communicate with B2B partners well ahead of renewal timelines to ensure clear, consistent engagement.
  • Exercise independent judgment with minimal supervision to develop and execute strategies focused on customer retention, risk mitigation, and renewal growth—while managing deadlines effectively.
  • Achieve and grow renewal revenue targets by creating demand for Elsevier Healthcare Education products.
  • Partner with Academic Success Managers to analyze product usage and metrics, improve client satisfaction, and address issues as they arise.
  • Develop and implement action plans to mitigate issues and improve the overall customer experience.
  • Collaborate with internal stakeholders (e.g., Legal, Sales Operations, Finance, Credit Control, Commercial, and Product teams) and cross-functional partners in support of customer satisfaction.
  • Develop and maintain a strong working knowledge of Elsevier Healthcare Education products currently available in the market.

Requirements

  • Bachelor’s degree required; health-related or business fields preferred.
  • Minimum of 2+ years of successful account management and/or sales experience, ideally within the SaaS industry, with a proven track record.
  • Experience selling a technology-based product to health professions programs and/or medical school partners.
  • Experience in field sales/account management, inside sales, or inside account management; cold-calling experience is a plus.
  • Proficiency with CRM tools (Salesforce.com), CPQ, and Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams).
  • Strategic thinker with strong leadership skills.
  • Ability to thrive in a fast-paced, deadline-driven environment.
  • Detail-oriented, logical, and an excellent listener.
  • Enjoy collaborating with teams to learn, share knowledge, design strategies to solve problems, and implement solutions.
  • Self-motivated with a strong desire to learn, build industry knowledge, and share insights with customers.
  • Strong relationship-building skills with stakeholders and customers across the organization.
  • Strong analytical skills, with the ability to identify potential obstacles and recommend solutions.
  • Highly organized, with strong attention to detail and follow-through.
  • Excellent presentation, communication, organizational, and analytical skills, with a customer-focused mindset.
  • Willingness to travel overnight, generally up to 30%, depending on business and customer needs.
Benefits
  • We know your well-being and happiness are key to a long and successful career.
  • We are delighted to offer country specific benefits.
  • Click here to access benefits specific to your location.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
account managementsales experienceCRM toolsSalesforceCPQMicrosoft Officedata analysiscustomer retention strategiesinvoicing processescontract management
Soft skills
strategic thinkingleadershipcollaborationdetail-orientedanalytical skillsrelationship-buildingcommunicationorganizational skillsproblem-solvingself-motivated