Account Manager
RELX
full-time
Posted on:
Location Type: Remote
Location: Remote • California, Montana, Nevada, New Mexico, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $102,800 - $171,300 per year
Job Level
JuniorMid-Level
Tech Stack
SFDC
About the role
- Drive renewal retention and contribute to portfolio growth and expansion.
- Serve as the primary point of contact for renewals and contracting for B2B academic partners in North America, providing exceptional customer support and value-added services.
- Manage tax status, invoicing, internal crediting processes, cancellations, CRM/Salesforce processing, and retention activities for designated accounts.
- Proactively communicate with B2B partners well ahead of renewal timelines to ensure clear, consistent engagement.
- Exercise independent judgment with minimal supervision to develop and execute strategies focused on customer retention, risk mitigation, and renewal growth—while managing deadlines effectively.
- Achieve and grow renewal revenue targets by creating demand for Elsevier Healthcare Education products.
- Partner with Academic Success Managers to analyze product usage and metrics, improve client satisfaction, and address issues as they arise.
- Develop and implement action plans to mitigate issues and improve the overall customer experience.
- Collaborate with internal stakeholders (e.g., Legal, Sales Operations, Finance, Credit Control, Commercial, and Product teams) and cross-functional partners in support of customer satisfaction.
- Develop and maintain a strong working knowledge of Elsevier Healthcare Education products currently available in the market.
Requirements
- Bachelor’s degree required; health-related or business fields preferred.
- Minimum of 2+ years of successful account management and/or sales experience, ideally within the SaaS industry, with a proven track record.
- Experience selling a technology-based product to health professions programs and/or medical school partners.
- Experience in field sales/account management, inside sales, or inside account management; cold-calling experience is a plus.
- Proficiency with CRM tools (Salesforce.com), CPQ, and Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams).
- Strategic thinker with strong leadership skills.
- Ability to thrive in a fast-paced, deadline-driven environment.
- Detail-oriented, logical, and an excellent listener.
- Enjoy collaborating with teams to learn, share knowledge, design strategies to solve problems, and implement solutions.
- Self-motivated with a strong desire to learn, build industry knowledge, and share insights with customers.
- Strong relationship-building skills with stakeholders and customers across the organization.
- Strong analytical skills, with the ability to identify potential obstacles and recommend solutions.
- Highly organized, with strong attention to detail and follow-through.
- Excellent presentation, communication, organizational, and analytical skills, with a customer-focused mindset.
- Willingness to travel overnight, generally up to 30%, depending on business and customer needs.
Benefits
- Country specific benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementsales experienceCRM toolsSalesforce.comCPQMicrosoft Officedata analysiscustomer retention strategiesrenewal revenue growthcold-calling
Soft skills
strategic thinkingleadershipdetail-orientedcollaborationself-motivationrelationship-buildinganalytical skillsorganizational skillscommunication skillscustomer-focused mindset