RELX

Technical Support Representative

RELX

full-time

Posted on:

Location Type: Office

Location: Iloilo • 🇵🇭 Philippines

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Job Level

JuniorMid-Level

About the role

  • provider of technical support to customers through voice, chat and email interactions
  • provide high quality telephonic technical support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase LexisNexis revenues
  • assist with account related issues, including ID/password assistance, billing/invoice support, and other general account related services
  • provide technical support including but not limited to software and web products navigation, product installation and upgrades and database maintenance and migration
  • initiate the escalation process for unresolved customer problems
  • work in a team environment to maximize individual and team performance
  • develop and maintain positive working relationships with all contacts, both internal and external, to promote customer satisfaction and maximize individual and team performance.

Requirements

  • Bachelor's degree holder or Completed at least 2 years level in College (no back subjects/incomplete units)
  • At least 2 years of TSR/CSR experience
  • Must be detail oriented and knows how to multi-task (communicating with the customer while documenting the interaction)
  • Demonstrates knowledge and proficiency in CRM, Account Programs, and Microsoft office applications, with excellent keyboard skills
  • Excellent verbal and written communication skills
  • Ability to research and obtain necessary information using provided resources
  • Ability to ask all relevant questions
  • Ability to follow instructions for entering complete notes and make appropriate record disposition and recommendation
  • Energetic, positive thinking and self-motivated
  • Willing to be cross-skilled/upskilled if needed
  • No reliability/attendance issues
  • Do tasks as assigned.
Benefits
  • We are committed to providing a fair and accessible hiring process
  • If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical supportproblem resolutionsoftware navigationproduct installationdatabase maintenancedatabase migrationCRM proficiencyaccount managementMicrosoft Officekeyboard skills
Soft skills
detail orientedmulti-taskingverbal communicationwritten communicationresearch abilityquestioning skillsinstruction followingpositive thinkingself-motivatedteam performance
Certifications
Bachelor's degree2 years TSR/CSR experience