Customer Success Manager I – Clinical Solutions
RELX
full-time
Posted on:
Location Type: Remote
Location: Remote • Minnesota, New Jersey, Ohio • 🇺🇸 United States
Visit company websiteSalary
💰 $58,000 - $96,700 per year
Job Level
Junior
About the role
- Build and maintain strong, trusted relationships with customers to support their long-term success
- Function as a key post-sales contact, supporting customers through onboarding, adoption, and early growth
- Collaborate with cross-functional teams to ensure customer needs are communicated and addressed
- Reinforce product value by aligning solutions with customer goals and sharing relevant outcomes
- Support account growth by surfacing potential opportunities and contributing to renewal planning
- Share customer perspectives internally to help inform product and content enhancements
- Monitor account activity, flag risks or needs, and assist with proactive engagement strategies
- Participate in customer and internal leadership discussions as appropriate
- Contribute to team knowledge-sharing, onboarding efforts, and process improvement initiatives
Requirements
- Background in Nursing, Health Administration, Informatics, or a related field preferred
- Have 1–3 years of experience in a SaaS or healthcare-related environment (preferred)
- Possess basic understanding of subscription-based business models and the customer lifecycle
- Have experience with customer engagement, adoption strategies, and relationship management
- Be proficient in use of CRM systems, Microsoft Office Suite, and other customer-facing tools
- Demonstrate knowledge of digital health solutions or similar enterprise technologies; publishing experience a plus
- Be skilled in interpreting data to identify trends and support customer success strategies
- Have excellent in-person facilitation, presentation, and influencing skills
- Fluency in English required, Arabic, Spanish, or Portuguese a plus
- Have excellent organizational skills and effective problem solving abilities.
Benefits
- Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
- Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
- Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
- Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
- Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
- In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer engagementadoption strategiesrelationship managementdata interpretationdigital health solutionssubscription-based business modelscustomer lifecycle
Soft skills
communicationfacilitationpresentationinfluencingorganizational skillsproblem solving