Support Engineer

• Provides high quality telephonic technical support and problem resolution to customers
• Assists with account related issues, including ID/password assistance, billing/invoice support, and other general account related services
• Utilizes skills from training, education, experience, or certifications to fulfill daily responsibilities
• Works in a team environment to maximize individual and team performance
• Provides technical support including but not limited to software and web products navigation, product installation, upgrades, and database maintenance and migration
• Initiates the escalation process for unresolved customer problems.
• Maintains positive working relationships with all contacts, both internal and external to promote customer satisfaction and maximize individual and team performance.

Technical Support Representative

Technical Support Representative