Head of Global Customer Operations – Revenue & Adoption
RELX
full-time
Posted on:
Location Type: Remote
Location: Remote • Ohio • 🇺🇸 United States
Visit company websiteSalary
💰 $97,700 - $162,700 per year
Job Level
Lead
About the role
- Managing the delivery of contracted services to clients to ensure that SLAs and KPI are met
- Maintaining tight control over the project schedule, risks, scope of work and budget
- Building and maintaining solid client relationships and provides day-to-day client advice and support
- Recommending changes to improve efficiency
- Identifying applications of functional knowledge and existing methodologies to complex problems
- Ensuring that operational teams and subcontractors have a clear understanding of client requirements
- Leading functional teams or projects and serves as a best practice, quality resource
Requirements
- Proven experience in AI data insights, customer operations, growth strategy, and product adoption initiatives.
- Background in AI-driven analytics, automation, and data-informed decision-making.
- Ability to translate AI insights into measurable business outcomes.
- Experience leading pilots and experimentation frameworks that accelerate adoption and efficiency.
- Fluent in AI storytelling — translating unstructured customer data into actionable growth narratives.
- Deep understanding of how AI augments sales enablement, customer success, and product adoption.
- Ability to thrive in fast-paced, matrixed environments while balancing long-term strategy with hands-on execution.
Benefits
- Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
- Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
- Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
- Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
- Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
- In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
AI data insightsAI-driven analyticsautomationdata-informed decision-makinggrowth strategyproduct adoptionexperimentation frameworkssales enablementcustomer success
Soft skills
client relationship managementefficiency improvementproblem-solvingcommunicationleadershipadaptabilitystrategic thinking