RELX

Production Support Engineering Manager

RELX

full-time

Posted on:

Location Type: Office

Location: Cape Town • 🇿🇦 South Africa

Visit company website
✨ AI Apply
Apply

Job Level

SeniorLead

Tech Stack

GrafanaSplunk

About the role

  • Lead and mentor a global production support team responsible for sustaining live products across time zones.
  • Oversee all production-level escalations, ensuring timely recovery from outages and high-severity issues/bugs.
  • Lead root-cause investigations and ensure actionable follow-ups are implemented.
  • Ensure production environments are fully supported, monitored, and compliant with deployment readiness standards
  • Partner with SRE and Release Management to enhance scalability, resilience, and release automation
  • Drive continuous feedback loops between customer-facing teams and development to identify recurring issues and systemic improvements.
  • In partnership with QE develop effective testing practices.
  • Support use of automated test framework.
  • Improved uptime and service reliability
  • Consistent delivery of stable maintenance releases and enhancements

Requirements

  • Bachelor’s degree in Computer Science, Software Engineering, or a related technical field.
  • 10+ years of experience in production support, software engineering, or system operations, including 2+ years in a leadership role.
  • Proven record of managing global or distributed technical teams, ideally in a 24/7 production environment.
  • Strong understanding of incident and bug management, root-cause analysis (RCA), system dependencies, and post-deployment stabilization.
  • Ability to balance strategic leadership with hands-on technical engagement in resolving high-impact production issues.
  • Familiarity with ITIL and DevOps-based operational frameworks.
  • Experience with monitoring and observability tools (Datadog, Coralogix, Splunk, Grafana).
Benefits
  • Medical Aid
  • Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)
  • Modern family benefits, including adoption and surrogacy
  • Study Leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
production supportsoftware engineeringsystem operationsincident managementbug managementroot-cause analysissystem dependenciespost-deployment stabilizationautomated testingrelease automation
Soft skills
leadershipmentoringstrategic leadershiphands-on technical engagementcommunicationcollaborationproblem-solvingfeedback loopsteam managementcustomer-facing interaction