Ensure contracted services are delivered in alignment with SLAs and KPIs.
Maintain strict control over project timelines, budgets, risks, and scope.
Communicate client requirements effectively to operational teams and subcontractors.
Build and sustain strong client relationships, offering daily support and guidance.
Promote organizational capabilities and identify potential sales opportunities.
Collaborate with account managers to secure contract extensions or additional business.
Manage contracts of varying lengths and strategic importance.
Requirements
Specialized or multi-skilled expertise developed through job-related training and substantial on-the-job experience.
Ability to work independently with limited supervision.
Excellent project management and client engagement skills.
Proven ability to identify and act on business development opportunities.
Experience managing service delivery in a client-facing environment.
Benefits
Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.