Salesforce Business Analyst
RELX
Cloud
Salesforce Business Analyst
RELX
full-time
Posted on:
Location Type: Office
Location: Oxford • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Business Analysis & Requirements Gathering
- Partner with stakeholders across functions and geographies to capture, analyse, and prioritise business requirements.
- Translate business processes into user stories, acceptance criteria, and functional specifications.
- Conduct workshops, interviews, and process mapping sessions to understand business challenges and opportunities.
- Solution Design & Delivery
- Work with Salesforce architects and developers to design solutions aligned with best practices and business goals.
- Support configuration and validation of Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, and CPQ .
- Facilitate user acceptance testing (UAT) and support change management activities.
- Stakeholder Management
- Act as a trusted advisor to business leaders, ensuring alignment of Salesforce capabilities with strategic objectives.
- Bridge communication between technical teams and non-technical stakeholders.
- Manage competing priorities in a fast-paced, matrixed environment.
- Governance & Continuous Improvement
- Support data governance, quality assurance, and compliance with internal policies and industry regulations.
- Proactively identify opportunities for processing automation, efficiency gains, and Salesforce platform optimisation.
- Stay updated on Salesforce releases, new features, and industry best practices.
Requirements
- Bachelor’s degree in business, Information Systems, or related field (or equivalent experience).
- Good experience as a Salesforce Business Analyst or similar role
- Strong understanding of Salesforce Sales Cloud, Service Cloud, Experience Cloud, and CPQ ; hands-on configuration experience is a plus.
- Proven experience with end-to-end requirement gathering, process mapping (BPMN), and translating business needs into technical requirements .
- Experience working with Agile/Scrum methodologies in Salesforce project delivery.
- Experience working on large-scale transformational projects.
- Excellent communication, facilitation, and stakeholder management skills.
- Ability to manage multiple priorities and work effectively across time zones and cultures.
- Salesforce certifications (e.g., Salesforce Administrator, Business Analyst, Sales/Service Cloud Consultant, CPQ Specialist ) are highly desirable.
Benefits
- Generous holiday allowance with the option to buy additional days.
- Health screening, eye care vouchers and private medical benefits
- Wellbeing programs
- Life assurance
- Access to a competitive contributory pension scheme
- Save As You Earn share option scheme.
- Travel Season ticket loan.
- Electric Vehicle Scheme
- Optional Dental Insurance
- Maternity, paternity, and shared parental leave
- Employee Assistance Programme
- Access to emergency care for both the elderly and children
- RECARES days, giving you time to support the charities and causes that matter to you.
- Access to employee resource groups with dedicated time to volunteer.
- Access to extensive learning and development resources
- Access to the employee discounts scheme via Perks at Work
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
business analysisrequirements gatheringprocess mappingSalesforce configurationSalesforce Sales CloudSalesforce Service CloudSalesforce Experience CloudSalesforce CPQAgile methodologyScrum methodology
Soft skills
communicationfacilitationstakeholder managementprioritizationadaptabilitycollaborationproblem-solvingtrustworthinessanalytical thinkingchange management
Certifications
Salesforce AdministratorSalesforce Business AnalystSales Cloud ConsultantService Cloud ConsultantCPQ Specialist