Technical Customer Support Coordinator I
RELX
full-time
Posted on:
Location Type: Office
Location: Manila • 🇵🇭 Philippines
Visit company websiteJob Level
Junior
About the role
- Installation, training and providing technical support to multiple level end users in diverse technical areas
- Provides exceptional support and service through highly engaging customer interactions while following corporate policy regarding authentication, data security and record retention.
- Ability to provide effective customer support through multiple communication channels, including chat, email, and telephone.
- Strong customer focus including multiple internet browsers packages
- Assist customers with training of product and services ordering, interpretation and site navigation.
- Provide hardware configuration analysis, diagnostics, troubleshooting and support.
- Effectively troubleshoot and resolve web-based applications including browser configuration.
- Research order requests to ensure timely delivery to our customers.
- Contact customers to respond to inquiries, status and escalation outcome.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in the approved CRM (Salesforce)
- Perform other duties as assigned.
Requirements
- Bachelor's degree holder or Completed at least 2 years level in College (no back subjects/incomplete units)
- 1 year customer service in technical contact center environment or equivalent training (2 years preferred)
- Internet Connectivity Customer Service is a plus.
- Background of the US Insurance industry preferred.
- Analytical and can quickly learn process and product specifics as well as adapt to constant changing processes and tasks.
- Self-motivated with positive attitude. Ability to follow strict guidelines and standard operating procedures a MUST.
- Must ability to work quickly in a fast paced environment; work well as a team member and work well independently.
- Excellent written and verbal communication
- Excellent customer service skills
- Excellent in multi-tasking
- No attendance issues. Willing to work on shifting schedules and work on Philippine Holidays and/or render overtime when necessary
Benefits
- health insurance
- flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supporthardware configuration analysisdiagnosticstroubleshootingweb-based applicationsCRMSalesforcedata securityrecord retentioninternet browsers
Soft skills
customer focuseffective communicationanalytical skillsself-motivatedpositive attitudemulti-taskingteamworkindependenceadaptabilityfollowing guidelines
Certifications
Bachelor's degree2 years college education