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Relou RH

Customer Success – Back Office

Relou RH

Customer Success Representative providing onboarding and troubleshooting support in a B2B SaaS company. Working collaboratively to improve customer experience and operational processes.

Posted 7/29/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success and Technical Support within technology companies, with a strong focus on SaaS products, CRM systems, and digital platform integrations. Possesses excellent problem-solving abilities and effective communication skills to enhance customer onboarding and support processes.

Highest-signal resume keywords
Customer Success ExperienceTechnical Support ExperienceSaaS Product KnowledgeCRM System FamiliarityProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Platform ConfigurationIntegration KnowledgeTroubleshootingProcess ImprovementDigital Platform Knowledge
Soft Skills
Organizational SkillsLogical ReasoningCommunication SkillsCollaborative MindsetGrowth-Oriented Attitude
Tools & Technologies
CRM SystemsE-Commerce PlatformsAutomation SystemsArtificial Intelligence Tools

About the role

Key responsibilities & impact
  • Support customers during the onboarding and implementation of the platform.
  • Assist with configurations, integrations, and initial troubleshooting.
  • Participate in support meetings to resolve operational requests.
  • Execute tasks requested by the Customer Success team, ensuring fast delivery to customers.
  • Work on resolving issues related to platform usage.
  • Contribute to the continuous improvement of internal processes.

Requirements

What you’ll need
  • Prior experience in Customer Success, Technical Support, or Customer Service at technology companies.
  • Experience with SaaS products will be highly valuable.
  • Strong organizational skills and ability to learn quickly.
  • Excellent logical reasoning and problem-solving skills.
  • Good written and verbal communication skills.
  • Collaborative, curious, and growth-oriented mindset.
  • Experience with CRM systems, e-commerce platforms, or automation systems — this will be a plus.
  • Knowledge of integrations and digital platforms.
  • Familiarity with Artificial Intelligence tools to boost productivity.

Benefits

Comp & perks
  • Health plan
  • Swile
  • TotalPass