Relou RH

Support Analyst, Junior/Mid-level – SaaS, CRM for e-commerce

Relou RH

full-time

Posted on:

Location Type: Remote

Location: Brazil

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Job Level

Junior

About the role

  • Provide reactive support via chat and WhatsApp
  • Assist in resolving customer requests with quality and efficiency
  • Aim to resolve the majority of inquiries, seeking team support when necessary
  • Ensure responses are provided within deadlines, keeping the customer informed
  • Contribute to reducing rework and ticket re-openings
  • Support identification of patterns and potential root causes of issues
  • Record and organize information to facilitate future analysis
  • Maintain focus on customer satisfaction (NPS)

Requirements

  • Previous experience providing support for SaaS products
  • Strong communication and organizational skills
  • Logical thinking and an interest in problem solving
  • Comfortable using digital tools
  • Proactive approach to learning and seeking solutions with support from the team
  • Experience with e-commerce
  • Exposure to more robust systems or technical support environments
Benefits
  • Multi-benefits card (Swile)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaS supporte-commerce supportproblem solvingticket management
Soft Skills
communicationorganizational skillslogical thinkingcustomer satisfactionproactive learning