Support Analyst, Junior/Mid-level – SaaS, CRM for e-commerce

Relou RH

Join a technology company as an analytical support professional, enhancing client experiences. Provide quick resolutions and evolve technical skills in a SaaS environment.

Posted 4/14/2026full-timeRemote • 🇧🇷 BrazilJuniorWebsite

About the role

Key responsibilities & impact

Provide reactive support via chat and WhatsApp
Assist in resolving customer requests with quality and efficiency
Aim to resolve the majority of inquiries, seeking team support when necessary
Ensure responses are provided within deadlines, keeping the customer informed
Contribute to reducing rework and ticket re-openings
Support identification of patterns and potential root causes of issues
Record and organize information to facilitate future analysis
Maintain focus on customer satisfaction (NPS)

Requirements

What you’ll need

Previous experience providing support for SaaS products
Strong communication and organizational skills
Logical thinking and an interest in problem solving
Comfortable using digital tools
Proactive approach to learning and seeking solutions with support from the team
Experience with e-commerce
Exposure to more robust systems or technical support environments

Benefits

Comp & perks

Multi-benefits card (Swile)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaS supporte-commerce supportproblem solvingticket management

Soft Skills

communicationorganizational skillslogical thinkingcustomer satisfactionproactive learning