Post-Sales Manager – Engagement, Retention and Expansion
Relou RH
contract
Posted on:
Location Type: Remote
Location: Brazil
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About the role
- Create and maintain the customer engagement program.
- Monitor at-risk customers and take action before churn.
- Track and improve the customer journey.
- Identify upsell/upgrade opportunities.
- Consistently generate referrals.
- Proactively anticipate renewals.
- Turn customer results into case studies and social proof.
- Provide strategic content for marketing.
- Lead and develop the post-sales team.
- Define goals, metrics, and monitoring routines.
- Ensure standardized and consistent execution.
- Build engagement and performance dashboards.
- Make decisions based on real data.
Requirements
- Proven experience in post-sales, Customer Success (CS), engagement, or retention.
- Ability to work with data, metrics, and KPIs.
- Strategic vision to create programs and systems, not just one-off actions.
- Ability to identify upsell/upgrade, renewal, and referral opportunities.
- Experience converting customer results into case studies and social proof.
- Experience leading teams and structuring processes.
- Data-driven decision-making.
- Clear communication and strong client relationship skills.
- Proactive, analytical, and growth-oriented profile.
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer engagementcustomer journey trackingdata analysismetrics monitoringperformance dashboardscase study developmentstrategic content creationKPI managementupsell identificationrenewal management
Soft Skills
clear communicationclient relationship managementproactive mindsetanalytical thinkingleadershipteam developmentstrategic visiongrowth orientationdecision-makingorganizational skills