FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
About the role
Key responsibilities & impact- Own front-line support in specific time zone hours
- Respond to customer tickets with clarity and care
- Investigate issues using Relay's backend logs, transaction records, and block explorers
- Build fluency with on-chain transaction flows for end users and integrators
- Escalate the right issues to engineering with enough context
- Turn recurring customer issues into process improvements, internal documentation, and feedback for product and engineering
Requirements
What you’ll need- 3+ years of customer or technical support experience in the tech industry
- Excellent written and verbal communication skills
- Strong computer and software tooling fluency, including everyday use of AI tools
- Experience triaging competing priorities in real time
- A track record of turning recurring support issues into systems or process improvements
Benefits
Comp & perks- Competitive base salary
- Equity package
- Comprehensive health benefits
- Unlimited PTO policy with encouraged minimum
- Remote-first culture with emphasis on collaboration, communication, and flexibility
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer supporttechnical supportissue investigationon-chain transaction flowsprocess improvementsinternal documentationtriaging priorities
Soft Skills
communication skillsclaritycareproblem-solvingfeedbackadaptability