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Enterprise Solutions Associate
Relay RoboticsEnterprise Solutions Associate supporting the full customer lifecycle in healthcare robotics solutions. Driving successful deployments, training, and post-sales expansion with hospitals across the US.
About the role
Key responsibilities & impact- Support the full customer lifecycle—from pre-sales assessment through deployment, training, adoption, and post-sales expansion.
- Help deliver successful deployments, train hospital staff, analyze utilization, and assist in identifying new opportunities for workflow automation.
- Support project managers in executing deployment plans and tracking progress.
- Assist with on-site robot setup, route mapping, testing, and configuration.
- Prepare documentation, schedules, and resource plans for go-live activities.
- Monitor early usage, gather feedback, and help customers reach stable adoption.
- Track utilization metrics, delivery volumes, and customer feedback.
Requirements
What you’ll need- 1–3 years of experience in operations, technology support, field services, or solution delivery.
- Strong communication skills and comfort working directly with customer stakeholders.
- Ability to manage multiple tasks, coordinate with cross-functional teams, and work independently.
- Willingness to travel to customer sites (20–40%).
- Experience with hardware/software deployments, mobile devices, or automation technology.
- Previous exposure to logistics workflows, hospital support services, or clinical project work.
- Experience delivering training or supporting end-users in a healthcare environment.
- Located in state of Florida
Benefits
Comp & perks- Enjoy a dynamic, mission-driven culture where your impact is tangible
- Opportunity to revolutionize healthcare through robotics
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Operations SupportTechnology SupportField ServicesSolution DeliveryDeployment PlanningUtilization Metrics TrackingWorkflow AutomationRobot SetupRoute MappingConfiguration Testing
Soft Skills
Strong CommunicationTask ManagementCross-Functional CoordinationIndependent Work