Enterprise Solutions Associate

Relay Robotics

Enterprise Solutions Associate supporting the full customer lifecycle in healthcare robotics solutions. Driving successful deployments, training, and post-sales expansion with hospitals across the US.

Posted 6/29/2026full-timeRemote • Florida • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer lifecycle support, including deployment, training, and adoption in healthcare environments. Proficient in managing logistics workflows and utilizing automation technology to enhance operational efficiency.

Highest-signal resume keywords

Customer Lifecycle SupportHardware/Software DeploymentTraining Delivery in HealthcareLogistics Workflow ExperienceCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operations SupportTechnology SupportField ServicesSolution DeliveryDeployment PlanningUtilization Metrics TrackingWorkflow AutomationRobot SetupRoute MappingConfiguration Testing

Soft Skills

Strong CommunicationTask ManagementCross-Functional CoordinationIndependent Work

Tools & Technologies

Mobile DevicesAutomation Technology

Industry Keywords

Healthcare EnvironmentHospital Support ServicesClinical Project Work

About the role

Key responsibilities & impact

Support the full customer lifecycle—from pre-sales assessment through deployment, training, adoption, and post-sales expansion.
Help deliver successful deployments, train hospital staff, analyze utilization, and assist in identifying new opportunities for workflow automation.
Support project managers in executing deployment plans and tracking progress.
Assist with on-site robot setup, route mapping, testing, and configuration.
Prepare documentation, schedules, and resource plans for go-live activities.
Monitor early usage, gather feedback, and help customers reach stable adoption.
Track utilization metrics, delivery volumes, and customer feedback.

Requirements

What you’ll need

1–3 years of experience in operations, technology support, field services, or solution delivery.
Strong communication skills and comfort working directly with customer stakeholders.
Ability to manage multiple tasks, coordinate with cross-functional teams, and work independently.
Willingness to travel to customer sites (20–40%).
Experience with hardware/software deployments, mobile devices, or automation technology.
Previous exposure to logistics workflows, hospital support services, or clinical project work.
Experience delivering training or supporting end-users in a healthcare environment.
Located in state of Florida

Benefits

Comp & perks

Enjoy a dynamic, mission-driven culture where your impact is tangible
Opportunity to revolutionize healthcare through robotics