Technical Support Application Analyst – 24/7

Relativity

Technical Support Application Analyst providing 24/7 support for company products. Diagnosing, troubleshooting, and resolving software and network issues for customers.

Posted 4/18/2026full-timeRemote • 🇵🇱 PolandMid-LevelSenior💰 PLN 82,000 - PLN 122,000 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Use SQL applications and tools to run basic SQL queries
Respond to client questions, problems, and work requests on a daily basis
Develop an expertise in company products and services and the initiative to take an active role in sharing this knowledge with customers
Partner with senior level team members as needed to troubleshoot and resolve customer incidents
Follow appropriate procedures for creating, categorizing, updating, escalating, transitioning, and resolving tickets
Monitor assigned open tickets, contact customers, and update tickets on a timely basis
Provide responsive support to clients during normal shift hours
Complete all daily tasks and projects
Track time daily

Requirements

What you’ll need

Customer support experience
Client-focused and ability to understand expectations
Direct experience supporting clients as a primary contact or lead using phone and email
Experience troubleshooting complex issues
SQL and Windows platform experience
Travel 10% of the time

Benefits

Comp & perks

Comprehensive health, dental, and vision plans
Parental leave for primary and secondary caregivers
Flexible work arrangements
Two, week-long company breaks per year
Additional time off
Long-term incentive program
Training investment program

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLtroubleshootingticketing procedures

Soft Skills

customer supportclient-focusedcommunicationproblem-solvinginitiative