Relativity

Customer Success Manager

Relativity

full-time

Posted on:

Location Type: Hybrid

Location: Idaho • Illinois • United States

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Salary

💰 $67,000 - $101,000 per year

Job Level

Junior

About the role

  • Own & Grow a Portfolio of Corporate Enhanced Accounts
  • Partner with Account Executives to define success plans tied to customer ROI and adoption objectives
  • Conduct regular account check-ins and Business Reviews to track progress, surface risks, and align on next steps
  • Support Corporate Standard Tier customers through clearly scoped adoption engagements focused on specific outcomes
  • Drive Adoption & Outcomes by translating customer product interest into clear business outcomes and measurable success goals
  • Capture and document Verified Outcomes when customers confirm ROI
  • Coordinate with internal teams to execute adoption and success plans

Requirements

  • 1–3 years of experience in a customer-facing role (Customer Success, Support, Consulting, or similar)
  • Strong ability to organize work, manage projects, and follow defined processes
  • Comfort translating customer needs into structured plans and clear next steps
  • Excellent written and verbal communication skills.
Benefits
  • Competitive base salary
  • Annual performance bonus
  • Long-term incentives
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
organizational skillsproject managementcommunication skillscustomer needs translationrisk management