Account Manager – Commercial Lines
Relation Insurance Services
Account Manager – Commercial Lines
Relation Insurance Services
full-time
Posted on:
Origin: • 🇺🇸 United States • North Carolina, South Carolina
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Serves as the main point of contact for the clients, addressing inquiries, providing guidance on appropriate coverage changes and contractual requirements, and educating clients on policy exclusions and exposures
- Partners in the strategic development of insurance plans tailored to client needs
- Acts as field underwriter and authorized representative of the insurance carriers to assess and bind coverage as appropriate
- Strategically manages the remarketing of renewals to ensure high account retention rates
- Oversees the preparation of client proposals, including submissions, loss evaluations, and risk analyses, ensuring timely and accurate quotations and policies
- Communicates various billing and invoicing options
- Prepares comprehensive summaries of insurance and schedules, accurately producing binders, certificates, policies, endorsements, and other related documents to support client needs
- Assists clients in submitting first reports of claims by obtaining adjusters and/or arranging a visit from a member of the claims team
- Facilitates the prompt response from carriers and their staff in order to expedite claim settlements
- Conducts thorough policy reviews during renewals and audits, verifying accuracy and ensuring necessary corrections are executed
- Proactively communicates significant audit discrepancies to clients and determines further action
- Reviews cancellation requests, determining reasons and attempting to retain client accounts while maintaining the company’s financial integrity
- Stays informed about industry developments, new products, legislation, coverage options, and technological advancements to continuously enhance knowledge, performance, and client services
- Recommends process improvements as needed
- Quickly identifies and resolves complex client service issues
- Performs other projects, duties, and tasks, as assigned
Requirements
- A Property and Casualty License from state of domicile is required and must be maintained
- Preference given to individuals who have insurance designations (e.g. AINS, CIC, CPCU, ARM)
- High school diploma or equivalent required
- Four-year degree preferred
- Minimum 5 years account management experience in the insurance industry with a focus on commercial lines of coverage is required
- Bilingual (Spanish/English) a plus or a must in some locations
- Strong analytical and mathematical skills
- Strong PowerPoint and presentation skills for both in-person and teleconference/webinar sessions
- In-depth understanding of advanced commercial lines of coverage with the ability to advise clients concerning their complex insurance needs
- Excellent written and verbal communications skills
- Proficient skills in Microsoft Office (primarily Excel and Word)
- Must be computer literate with the ability to learn new software applications
- Intermediate to advanced knowledge of insurance markets, products, services, insurance ratings and underwriting procedures
- Must have a valid driver’s license, the ability to travel to client sites and a reliable source of transportation
