Account Manager – Commercial Lines
Relation Insurance Services
full-time
Posted on:
Location Type: Office
Location: Forest Hill • Maryland • North Carolina • United States
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About the role
- Serves as the main point of contact for the clients, addressing inquiries, providing guidance on appropriate coverage changes and contractual requirements, and educating clients on policy exclusions and exposures.
- Partners in the strategic development of insurance plans tailored to client needs.
- Acts as field underwriter and authorized representative of the insurance carriers to assess and bind coverage as appropriate.
- Strategically manages the remarketing of renewals to ensure high account retention rates.
- Oversees the preparation of client proposals, including submissions, loss evaluations, and risk analyses, ensuring timely and accurate quotations and policies.
- Communicates various billing and invoicing options.
- Prepares comprehensive summaries of insurance and schedules, accurately producing binders, certificates, policies, endorsements, and other related documents to support client needs.
- Assists clients in submitting first reports of claims by obtaining adjusters and/or arranging a visit from a member of the claims team.
- Facilitates the prompt response from carriers and their staff in order to expedite claim settlements.
- Conducts thorough policy reviews during renewals and audits, verifying accuracy and ensuring necessary corrections are executed.
- Proactively communicates significant audit discrepancies to clients and determines further action.
- Reviews cancellation requests, determining reasons and attempting to retain client accounts while maintaining the company’s financial integrity.
- Stays informed about industry developments, new products, legislation, coverage options, and technological advancements to continuously enhance knowledge, performance, and client services.
- Recommends process improvements as needed.
- Quickly identifies and resolves complex client service issues.
- Performs other projects, duties, and tasks, as assigned.
Requirements
- A Property and Casualty License from state of domicile is required and must be maintained.
- High school diploma or equivalent required.
- Four-year degree preferred.
- Minimum 5 years account management experience in the insurance industry with a focus on commercial lines of coverage is required.
- Bilingual (Spanish/English) a plus or a must in some locations.
- Strong analytical and mathematical skills.
- Strong PowerPoint and presentation skills for both in-person and teleconference/webinar sessions.
- In-depth understanding of advanced commercial lines of coverage with the ability to advise clients concerning their complex insurance needs.
- Excellent written and verbal communications skills are required to maintain effective relationships with clients, co-workers, carriers, vendors and others.
- Proficient skills in Microsoft Office (primarily Excel and Word).
- Must be computer literate with the ability to learn new software applications.
- Intermediate to advanced knowledge of insurance markets, products, services, insurance ratings and underwriting procedures.
- Must have a valid driver’s license, the ability to travel to client sites and a reliable source of transportation.
Benefits
- Competitive pay.
- Family health and wellness programs.
- 401K.
- Employee assistance programs.
- Paid time off.
- Paid holidays.
- Career advancement and development opportunities.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Property and Casualty Licenseaccount managementcommercial lines of coverageanalytical skillsmathematical skillsinsurance ratingsunderwriting procedurespolicy reviewsrisk analysesclaims management
Soft Skills
communication skillspresentation skillsclient serviceproblem-solvingrelationship managementstrategic developmentprocess improvementattention to detailorganizational skillsbilingual (Spanish/English)
Certifications
Property and Casualty License