Director, Member Services

Relais & Châteaux

Director of Member Services responsible for enhancing member benefits and collaboration with global teams in a luxury hospitality context. Manage regional initiatives, uphold brand standards, and support local engagement.

Posted 4/29/2026full-timeRemote • Florida, Nevada, New York, Texas • 💃 Anywhere in Latin AmericaLeadWebsite

About the role

Key responsibilities & impact

Ensure every member maximizes membership benefits
Be the main contact for members in the delegation
Implement global initiatives tailored to regional needs
Collaborate with global teams for project delivery
Organize regional action plans and budgets
Supervise training activities and recruitment support
Produce editorial content and support local promotional events
Represent the brand at various events

Requirements

What you’ll need

Minimum 8 years of hospitality/tourism experience - Luxury Hospitality industry preferred
Excellent interpersonal, communication, business, and service skills
Leadership and presentation skills
Very organized with excellent time management and project management skills
Autonomous self-motivator able to work independently and as part of a team
Problem-solving aptitude
Spanish and perfect English required
Driving licence required

Benefits

Comp & perks

Exclusive internal program offering unique stays and experiences
Access to special offers from selected partners in lifestyle, wellness, and gastronomy
Dedicated perks promoting well-being, engagement, and inspiration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementtime managementeditorial content production

Soft Skills

interpersonal skillscommunication skillsbusiness skillsservice skillsleadership skillspresentation skillsorganizational skillsautonomous self-motivationproblem-solving aptitude

Certifications

driving licence