Executive Director, Client Delivery
Reinsurance Group of America, Incorporated
full-time
Posted on:
Location Type: Remote
Location: North Carolina • United States
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Salary
💰 $126,710 - $188,840 per year
Job Level
About the role
- Serves as the escalation point of contact for all delivery related issues
- Responsible for client issue prioritization, resolution and communication
- Assist in the development and oversee execution of the TAI Testing Program and the TAI Quality Assurance and Automation Program
- Accountable for leading the team of Directors and/or Managers for all client delivery related processes
- Lead cross-functional delivery teams, aligning them with organizational goals, and ensuring that client expectations are met or exceeded
- Design, implement, and monitor functional metrics in order to track process effectiveness and quality across project delivery
Requirements
- 10+ years enterprise software implementation and delivery with strong Agile experience
- 2+ years in a Business Analysis/Product Owner or Software Quality Assurance role
- Experience in life and/or health insurance or reinsurance industries
Benefits
- Health insurance
- Retirement plans
- Annual bonus plan
- Long-term equity incentive plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AgileBusiness AnalysisProduct OwnerSoftware Quality AssuranceEnterprise Software ImplementationDelivery ManagementQuality AssuranceAutomationProcess Effectiveness MetricsClient Delivery Processes
Soft Skills
LeadershipCommunicationProblem SolvingTeam CollaborationClient Relationship ManagementPrioritizationConflict ResolutionOrganizational AlignmentExpectation ManagementCross-Functional Team Leadership