Director of Healthcare Services
Reimagined Parking
C++
Director of Healthcare Services
Reimagined Parking
full-time
Posted on:
Location Type: Hybrid
Location: Vancouver • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$110,000 - CA$120,000 per year
Job Level
Lead
Tech Stack
C++
About the role
- Lead a cross-regional team of managers and supervisors responsible for operations at numerous healthcare facilities
- Ensure parking operations are safe, efficient, clean, and meet all client expectations and regulatory standards
- Prepare and analyze operating reports (daily/weekly/monthly) and oversee maintenance projects to ensure timely and quality completion
- Monitor key performance indicators including staffing, customer satisfaction, compliance, and incident response across sites
- Enforce company and client contractual obligations, policies, and safety standards
- Respond swiftly to incidents, escalated concerns, or facility-related issues
- Lead the development and implementation of new parking technologies and solutions
- Identify and pursue new business, portfolio growth and revenue growth opportunities
- Recruit, train, and develop high-performing managers and frontline employees across multiple sites
- Provide coaching, performance monitoring, and succession planning to foster a strong, accountable leadership pipeline
- Develop onboarding plans for new hires and oversee healthcare-specific training programs
- Serve as the senior point of contact for healthcare clients, developing strategic relationships with hospital and health authority stakeholders
- Attend regular site meetings, provide data-driven performance updates, and respond to client feedback with action plans
- Deliver client reporting on operational performance, service quality, staffing, and incident trends
- Review monthly P&L statements, variance reports, and revenue performance to ensure profitability and budget alignment
- Recommend and implement operational adjustments to achieve or exceed financial targets
- Ensure strong revenue controls and audit procedures are in place at all managed sites
- Collaborate with internal teams including Business Development, Technology, Launch, HR, and Finance to implement operational improvements and new contracts
- Contribute to the preparation of marketing proposals and operational plans to support business expansion within the healthcare vertical
- Represent Impark professionally within the healthcare community and civic organizations to promote the company’s reputation and service commitment
Requirements
- 5+ years of experience in multi-site operations management, ideally in a regulated, service-oriented environment (e.g., healthcare, hospitality, facility management)
- Demonstrated leadership skills managing large and distributed teams
- Excellent communication, client engagement, and relationship management skills
- Strong financial and operational acumen, with experience reviewing P&Ls and performance metrics
- Proven ability to handle multiple complex projects in a fast-paced, dynamic environment
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Preferred: Master’s Degree in Business or Healthcare Administration
- Preferred: PTMP (formerly CAPP) or CPP certification
- Preferred: Experience working directly with public or private healthcare organizations
- Preferred: Familiarity with CRM platforms such as Salesforce
Benefits
- RRSP (based on employee group)
- EAP (based on employee group)
- Paid Vacation
- Medical & Vision
- Dental
- Life Insurance
- AD&D
- Short-Term Disability
- Long-Term Disability (based on employee group)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
multi-site operations managementfinancial acumenoperational performance analysisP&L reviewperformance metricsproject managementstaffing managementcompliance monitoringincident responsebusiness development
Soft skills
leadershipcommunicationclient engagementrelationship managementcoachingperformance monitoringsuccession planningproblem-solvingteam developmentstrategic thinking
Certifications
Master’s Degree in BusinessMaster’s Degree in Healthcare AdministrationPTMP certificationCPP certification