Director of Enforcement

Reimagined Parking

Director of Enforcement managing enforcement operations at Impark, ensuring compliance with parking regulations. Leading strategy development, overseeing teams, and driving revenue protection efforts.

Posted 6/4/2026full-timeVancouver • 🇨🇦 CanadaLead💰 CA$100,000 - CA$120,000 per yearWebsite

About the role

Key responsibilities & impact

Develop and execute enforcement strategies aligned with organizational goals
Establish performance metrics, KPIs, and operational SOPs
Foster a culture of professionalism, integrity, and regulatory compliance
Develop and execute enforcement strategies that drive measurable performance outcomes, including improved compliance rates, optimized patrol productivity, revenue protection and growth
Oversee parking enforcement activities across multiple operating brands and regions
Ensure consistent application of parking rules, bylaws, and regulations
Respond to escalated enforcement issues and complex cases
Ensure compliance with local laws, municipal codes, and regulatory obligations
Develop and update enforcement policies and standard operating procedures
Liaise with municipalities, law enforcement, and regulatory bodies
Support audits, reporting, and legal proceedings related to violations
Implement and manage enforcement technologies (e.g., LPR systems, handheld devices, citation software)
Analyze data to improve enforcement effectiveness and operational efficiency
Partner with IT and vendors to enhance systems and reporting tools
Support revenue protection initiatives and minimize leakage
Monitor citation issuance trends and reporting accuracy
Assist with budgeting, forecasting, and cost control for enforcement operations
Address customer complaints and disputes related to enforcement actions
Maintain strong relationships with internal and external stakeholders
Promote fair and transparent enforcement practices

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Public Administration, Criminal Justice, or related field (preferred)
7–10+ years of experience in parking operations, enforcement, or a related field
3–5+ years in a leadership or management role
Strong leadership and team management skills
Deep understanding of parking regulations and enforcement practices
Experience with enforcement technology and data analytics
Excellent problem-solving and decision-making abilities
Strong communication and stakeholder management skills
Ability to handle high-pressure situations and sensitive public interactions
Must successfully pass a background check, in accordance with company policy and applicable laws
(CAN) Must be authorized to work in the Canada and able to provide documentation verifying eligibility, as required by law

Benefits

Comp & perks

Incentive Bonus Plan: Rewarding your hard work and contributions based on the company’s achievements.
Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
Life and AD&D: Basic Life and Accidental Death Insurance to secure your future with essential protection for you and additional options for your loved ones.
Short-Term Disability (STD): Income protection when you need time to recover.
Long-Term Disability (LTD): Available based on employee group, offering extended support when life takes a turn.
Employee Assistance Program (EAP): Confidential support for mental health, financial, legal advice, and more for everyone in your home
Registered Retirement Savings Plan (RRSP): Build your future with employer-supported retirement savings (based on employee group).
Paid Vacation: Enjoy well-deserved time off to relax, travel, or spend time with family

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analyticsenforcement strategiesperformance metricsKPI developmentoperational SOPsbudgetingforecastingcost controlparking regulationsenforcement practices

Soft Skills

leadershipteam managementproblem-solvingdecision-makingcommunicationstakeholder managementcustomer servicerelationship buildingintegrityprofessionalism

Certifications

Bachelor’s degreebackground check