Assistant Operations Manager
Reimagined Parking
full-time
Posted on:
Location: Florida • 🇺🇸 United States
Visit company websiteSalary
💰 $48,000 - $53,000 per year
Job Level
Mid-LevelSenior
About the role
- Ensure an exceptional and seamless customer experience for every parker
- Check the parking system and CCTV to ensure proper operation
- Perform walkthroughs to ensure cleanliness of the garage
- Check cash machines, replenish cash, and collect previous day's takings
- Prepare deposits and review previous day operations and emails
- Supervise Parking Attendants and Maintenance Team
- Address customer issues and serve as point of contact for escalated concerns (refunds, claims, complaints)
- Assist in ordering supplies and placing vendor orders
- Monitor inventory levels of tickets
- Collect data on parking metrics and prepare monthly/transient operations reports for the client
- Generate monthly reports and perform ad hoc projects
- Cover PTO and perform other duties as assigned
Requirements
- Associate's degree in Business Administration, Management, or a related field
- A Valid Drivers License
- Proven experience in the parking management industry
- Strong focus on customer service and client satisfaction
- Event management experience is a plus
- Client relationship management skills
- Business development and strategic thinking abilities
- Leadership and team-building skills