Account Manager

• Ensure a safe and efficient parking operation across multiple locations
• Manage staff, revenue control, safety, and client relations for assigned territory
• Prepare daily, weekly, and monthly operating reports
• Manage ticket inventory, cash flow, reports, and audits to prevent loss
• Review profit and loss statements, adjustments, and variance reports; make budget adjustments
• Assist guests with questions, problems, and escalated concerns using respectful communication
• Supervise location management and frontline staff: delegate, coach/develop, monitor performance, ensure compliance
• Communicate professionally with guests, clients, and teammates
• Respond immediately to reports of accidents, incidents, or safety concerns
• Monitor facility maintenance; supervise ongoing maintenance projects for quality and timeliness
• Recruit, select, and train new managers and frontline employees; develop onboarding plans
• Act as main point of contact for clients/Property Managers; attend location meetings and respond to client requests
• Assist in preparing marketing proposals and manage transitions and new account openings with Acquisition and Transitions Director
• Physical demands: walk around property for extended periods, operate small office equipment, remain seated for extended periods
• Working conditions: indoor and outdoor environments; subject to extreme heat and cold weather

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