Customer Success Manager
CivicPlus
Assistant Manager
Reimagined Parking
full-time
Posted on:
Origin: • 🇺🇸 United States • Florida
Visit company websiteJob Level
SeniorLead
About the role
- Ensure safe and efficient parking operations while delivering service that exceeds customer expectations.
- Assist Operations Manager in staff management: delegating, coaching, developing, monitoring performance, ensuring compliance with company standards.
- Support hiring, onboarding, scheduling, and training new employees.
- Act as point of contact to client or Property Manager; attend meetings and respond to client requests.
- Monitor facility maintenance to ensure garage/lot is clean, safe, and maintained; supervise maintenance projects.
- Assist with ticket inventory, cash flow, reports, and audits to prevent loss.
- Prepare daily, weekly, and monthly operating reports with Operations Manager.
- Provide coverage for front line positions as needed.
- Assist guests with questions and escalated concerns using respectful communication.
- Respond immediately to reports of accidents, incidents, or safety concerns.
- Communicate professionally with guests, clients, and teammates.
- Perform other duties as assigned; job description not exhaustive.
Requirements
- At least 18 years of age
- Excellent customer service and communication skills
- Ability to verbally communicate with guests
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
