Senior Service Specialist, Diesel Engines

Rehlko

Senior service specialist providing technical support and warranty analysis for Rehlko’s diesel-engine dealers and OEM partners. Traveling to field sites and trade shows while supporting energy-resilience products.

Posted 8/19/2026full-timeKohler • Wisconsin • 🇺🇸 United StatesSenior💰 $63,100 - $79,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting and repairing common rail diesel engines, with strong customer experience skills and the ability to interpret technical documentation. Capable of building technical relationships with dealers and OEM partners to support business growth and service levels.

Highest-signal resume keywords

Troubleshooting Common Rail Diesel EnginesCustomer Experience SkillsReading Engineering DrawingsWarranty Claims AnalysisTechnical Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingRepairing Diesel EnginesInterpreting Technical ManualsAnalyzing Warranty ClaimsReading Wiring Diagrams

Soft Skills

Customer ServiceRelationship Building

Certifications & Qualifications

Associate Degree in Engine or Mechanical/Electrical Field

Industry Keywords

Warranty Policy GuidelinesField ComplaintsTechnical PublicationsOEM PartnersService Levels

Tech Stack

Tools & technologies

Spark

About the role

Key responsibilities & impact

Provide direct technical support to dealers and customers through the technical call center, email, product support requests, and other channels
Support dealers and OEM partners to maintain and grow service levels
Analyze warranty claims and approve, adjust, or reject them according to warranty policy guidelines
Identify problem trends from field reports, arrange sample-part returns, and submit Field Complaints to drive corrective action
Consult with Technical Publications and Training departments on service manuals, bulletins, kit instructions, and training materials
Travel to dealers to investigate and remedy field problems or disputed warranty claims
Visit dealers and OEM partners to build technical relationships and support business growth
Attend annual dealer open houses and required trade shows
Demonstrate and drive Kohler Core Competencies

Requirements

What you’ll need

Three to five years of experience troubleshooting and repairing common rail diesel engines
Experience with small spark ignited engines is a plus
Strong customer experience skills
Ability to read and interpret engineering drawings, wiring diagrams, and technical manuals
Associate degree in an engine or mechanical/electrical field preferred
Must be authorized to work in the US without requiring sponsorship now or in the future
Ability to travel approximately 25%, including some international travel
Rehlko hires candidates only in states where it has an established business presence
Remote work is unavailable in AK, AR, DE, HI, ME, ND, NE, VT, WV, and WY

Benefits

Comp & perks

Competitive compensation and benefits
Work-life flexibility
Recognition and rewards
Development and career opportunities
Safe and inclusive workplace
Health insurance
Vision insurance
Dental insurance
401(k) with Rehlko matching