SaaS Account Manager

Registrar Corp

SaaS Account Manager handling customer retention and satisfaction for ComplyHub and US Food business. Building strong relationships and ensuring customer satisfaction while fostering collaboration across teams.

Posted 5/1/2026full-timeRemote • Alabama, Arizona, Colorado, Connecticut, Florida, Illinois, Iowa, Kansas, Maryland, Minnesota, Mississippi, Missouri, Montana, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, West Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 per yearWebsite

About the role

Key responsibilities & impact

Effectively manage relationships and ensure retention of a high volume of assigned accounts (appx 12 renewals per month)
Regularly interact with a large group of assigned ComplyHub clients
Maintain ongoing relationships with customers and ensure the retention of their business
Implement policies and procedures to ensure high customer satisfaction
Work closely with cross functional teams to assist in closing upsell and cross sell opportunities
Understand customer expectations and deliver desired results in a timely manner
Ensure compliance with established processes and procedures for services and systems
Champion process optimization: Identify and implement creative solutions to streamline processes, reduce costs, and enhance efficiency
Engage with onshore and offshore resources to ensure attainment of service level agreements and delivery of high-quality results for ongoing projects and services
Work directly with partners, stakeholders, and customers to ensure clear communication and establish priorities
Support projects for new technology insertion and integration with current infrastructure
Ensure coverage of operations resources during core business hours

Requirements

What you’ll need

Proven experience in customer relationship management, project management, and team leadership
Track record of success in sales and/or account management roles
Strong ability to work independently and collaboratively across teams
Ability to thrive in a fast-paced, dynamic, and ambiguous environment, with effective multitasking skills
Excellent communication and interpersonal skills
Familiarity with configuration and change management processes is a plus

Benefits

Comp & perks

Comprehensive benefits package including medical, dental, vision, mental health support, 401(k) with company match, paid time off, and professional development funds
Remote work eligibility in select U.S. states

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer relationship managementproject managementaccount managementprocess optimizationconfiguration managementchange management

Soft Skills

team leadershipindependent workcollaborationmultitaskingcommunicationinterpersonal skills