Registrar Corp

Key Account Manager

Registrar Corp

full-time

Posted on:

Location Type: Remote

Location: Alabama • Arizona • United States

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Salary

💰 $175,000 per year

Job Level

SeniorLead

About the role

  • Own a portfolio of assigned customers and proactively manage all commercial activities to increase Net Revenue Retention (NRR).
  • Identify and execute upsell, cross‑sell, and expansion opportunities within existing accounts.
  • Develop account growth plans, including multiyear revenue strategies aligned to customer business priorities.
  • Conduct regular business reviews (EBRs/QBRs) focused on value realization and future opportunities.
  • Partner with service and product teams to ensure customer satisfaction, product adoption, and renewal readiness.
  • Forecast expansion and renewal revenue accurately and manage risk within account base.
  • Own a targeted list of named prospect accounts and drive new SaaS revenue generation from first touch to contract signature.
  • Conduct outreach, discovery, and solution positioning to convert prospects into active customers.
  • Build relationships with key decision‑makers and influence buying processes across multiple levels of the organization.
  • Collaborate with Marketing on campaigns and lead‑generation initiatives.
  • Serve as the primary commercial point of contact for assigned customers and prospects.
  • Build strong, trust‑based relationships with executives, functional leaders, and end users.
  • Act as a strategic advisor, helping customers align internal objectives with the company’s SaaS solutions.
  • Partner cross-functionally with Product, Client Services, Marketing, and Finance to deliver a seamless customer experience.
  • Provide customer and market insights that inform product roadmap priorities.
  • Champion process optimization: Identify and implement creative solutions to streamline processes, reduce costs, and enhance efficiency.

Requirements

  • 7+ years of experience in account management, sales, or customer-facing SaaS roles with proven quota achievement.
  • Demonstrated success in driving NRR growth, upsells, and expansions in subscription‑based businesses.
  • Experience working with large Food and Beverage brands, keenly focused on CPG, Retail and Distribution
  • Strong experience selling SaaS to mid‑market or enterprise customers
  • Exceptional discovery, communication, and executive‑level presentation skills.
  • Ability to manage multiple complex accounts and sales cycles simultaneously.
  • CRM proficiency (Salesforce or similar).
  • Strategic thinker with a proactive, ownership-oriented mindset
Benefits
  • Remote eligible
  • Paid time-off and paid vacation time
  • Medical, Dental, Vision, 401(k) with company match
  • Fun, collaborative work environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementsalescustomer-facing rolesSaaSquota achievementNRR growthupsellingexpansiondiscoveryexecutive-level presentation
Soft Skills
strategic thinkingproactive mindsetownershiprelationship buildinginfluencingcommunicationcollaborationprocess optimizationcustomer satisfactiontrust-building