Bilingual Priority Banker – Flex Opportunity

Regions Bank

Contact Center Priority Banker providing full-service banking to affluent clients. Handling customer needs while achieving performance goals in a dynamic environment.

Posted 7/15/2026full-timeHoover • Alabama, Tennessee • 🇺🇸 United StatesJuniorMid-Level💰 $37,450 - $46,150 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and sales within the banking sector, effectively educating customers on financial products and services while achieving performance targets. Proficient in managing customer interactions and resolving issues with minimal supervision.

Highest-signal resume keywords

Customer Service ExperienceSales ExperienceBanking KnowledgeEffective CommunicationProblem Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

High School DiplomaGEDCustomer Needs AssessmentFinancial Product KnowledgeTyping ProficiencyOn-Screen Text ObservationVerbal CommunicationInternet Speed TestingComputer OperationIssue Resolution

Soft Skills

Proactive ApproachOwnership of Customer Issues

Tools & Technologies

HeadsetSpeakerMicrophoneEthernet Cable

Industry Keywords

Contact CenterInbound CallsOutbound CallsLoan TypesDeposit Types

About the role

Key responsibilities & impact

Achieves Contact Center targets and goals by identifying customer needs and providing appropriate advice, guidance, and education on Regions’ financial products and services
Achieves required levels of inbound/outbound phone calls from the top 10% of Regions customer base
Educates and advises customers on products and services, including all loan and deposit types
Takes ownership of customer issues and works proactively with the customer for resolution
Refers customers to an internal team of experts when complex financial goals and needs are recognized
Completes work with a limited degree of supervision

Requirements

What you’ll need

High School Diploma or GED
Two (2) years of experience in customer service, sales, or banking
Ability to accurately observe stable and scrolling on-screen text and images
Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone
Ability to operate a keyboard and mouse to type and make on-screen selections
Ability to work at a computer for extended periods of time
Must test on speedtest.net to confirm download speed or provide documentation from provider
Download speed of at least 50 megabits per second (Mbps)
Upload speed of at least 5 megabits per second (Mbps)
Must be directly connected to the Internet Router via ethernet cable.

Benefits

Comp & perks

Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program